Privacy Policy

Process Primer Consulting Services Ltd.
Privacy Policy
Last updated: January 1, 2024

1.    Purpose

Process Primer Consulting respects individual privacy and we are strongly committed to the protection of Personal Information for our clients, employees, contractors, and other individuals who visit our website or interact with our services. This privacy policy (“Privacy Policy”) provides guidance on our approach to the collection, use, disclosure, access, safeguard, retention, and disposal of individual Personal Information in accordance with the Personal Information Protection Act (“PIPA”) within the province of Alberta, and in accordance with the Protection of Personal Information and Electronic Documents Act (“PIPEDA”) of Canada.

2.    Definitions

The following definitions apply to the Privacy Policy:

a.    “Personal Data” is any information that relates to an identified or identifiable natural, living individual;

b.    “Personal Information” (PI) means recorded information about an identifiable individual which includes, but is not limited to, first and last name, home addresses and telephone numbers, age, gender, marital or family status, social insurance number, employment history and banking or other financial information; and

c.    “Sensitive Personal Information” pertains to medical, biometric, or genetic information, as well as information related to race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation or sex life, as well as the Personal Information of minors.

3.   Collection

We only collect Personal Information which is necessary to fulfill a business relationship. Any Personal Information we collect has a clear and explainable purpose and we will not ask you for Personal Information without providing verbal or written (or both) explanation for its collection.

Depending on the business purpose (explained further in Section 4: Use), we may collect the following Personal Information:

a.    Name;

b.    Phone number;

c.    Email address;

d.    Home address;

e.    Social Insurance Number;

f.     Previous employer; 

g.    Personal references names;

h.    Emergency contact name and number; and

i.     Banking information.

4.    Use

Your Personal Information may be used for any of the following purposes:

a.    To contact you regarding a former, existing, or potential business relationship;

b.    To provide and improve our services, including client management, process improvement, project delivery, and communication;

c.    To contact you in relation to an inquiry that you have made regarding services, employment, contracting, or consulting;

d.    To conduct identification verification or background checks in relation to employment or contracting;

e.    To provide you information via our newsletter;

f.     To offer or maintain your employment or contracting services;

g.    To personalize your user experience, or improve our website and services;

h.    To process payments, invoices, and other financial transactions; and

i.     To fulfill legal, and regulatory obligations.

5.    Consent

We promise not to use your Personal Information without your permission and your Personal Information will only be used for the purpose for which it was collected.

In some cases, consent may be implied. For example, to enter into a contracting or consulting business relationship with Process Primer, it can be considered obvious that “your name” and “your email address” must be shared for identification and contact purposes. In order for our company to work with you and contact you, it is reasonable to assume that you must share your name and contact information.

In other cases, consent may be explicit. For example, if you do not have a current or recent business relationship with Process Primer, and you would like you join our newsletter to receive valuable information from us, you may need to check a checkbox that authorizes us to contact you in order for you to submit your contact email address to join our newsletter.

In certain circumstances, Personal Information may be collected, used, or disclosed without the knowledge or consent of the individual. Examples include, but are not limited to, Personal Information gathered for legal or security purposes, and prevention of fraud or for Law Enforcement purposes.

6.    Storage

In most cases, Personal Information is securely stored using Microsoft and services, which are primarily hosted in Canada. However, due to the use of other applications (e.g., website hosting, web forms,, some Personal Information may also be stored in the United States or in Europe via third-party application providers.

7.    Sharing and Disclosure

Your Personal Information may be shared with specific third parties for the purpose of conducting business employment, contracting, or consulting services, and for the payment of business services. Third parties include, but are not limited to, Equifax, TD Canada Trust,, and Microsoft.

Aside from the above, Your Personal Information will not be shared or disclosed for any reasons other than its intended purpose, or for compliance with law enforcement agencies, regulatory authorities, and other parties when required by applicable laws, regulations, or legal processes.

8.    Data Security

We implement appropriate measures to protect Personal Information from unauthorized access, loss, misuse, alteration, or destruction.

General safeguards include, but are not limited to:

a.    user authentication;

b.    access level policies;

c.    data obfuscation;

d.    data de-identification; and

e.    data encryption.

We review and update our security practices regularly to maintain the integrity and confidentiality of data. However, please note that no method of data transmission or storage can be 100% secure, and despite our diligent efforts, we can never guarantee absolute data security.

9.    Retention and Disposal

Our Data Retention and Disposal policies ensure your Personal Information is not retained for longer than is absolutely necessary, and disposal processes ensure the full destruction of your Personal Information.

10.    Your Rights and Choices

Where your Personal Information is concerned, you have the right to:

a.    access and obtain a copy of your Personal Information;

b.    correct inaccurate or incomplete Personal Data;

c.    delete or erase your Personal Information, subject to legal obligations;

d.    withdraw your consent, where applicable; and

e.    challenge compliance.

To exercise these rights or to discuss any privacy-related concerns, please contact us using the contact information provided in this Privacy Policy.

11.    Use of Website Cookies

Our website uses web cookies to provide necessary website functionality (such as filling out forms and submitting comments to our blog), to customize your user experience (relevant ads or marketing content), and to manage website performance. Some cookies may collect and store information about you across multiple websites. Not all cookies store Personal Information.

A web cookie is a text file with small pieces of data about you. These cookies may contain information that identifies your computer, you, or websites and pages that you visit. They are created by a server (computer) when you first connect to a website and may provide functionality to you, such as logging into a website or saving your user preferences. Cookies may also help to improve the performance of the website that you are visiting.

You have the option to accept all, some, or only necessary cookies. Declining the use of some cookies may result in a less-than-optimal user experience on our website.

Types of cookies that are used:

Necessary Cookies: These cookies are necessary for the website to function and cannot be turned off. These types of cookies may save your privacy preferences or store your shopping cart items (as examples) and, without these cookies, parts of the website may not perform properly. These cookies do not collect Personal Information or track your browsing habits.

Functional Cookies: These cookies help to create a more personalized user experience. They may be set by us or by a third party (a vendor or other service provider) and allow a website to remember the user’s site preferences and choices they make. These cookies also do not collect Personal Information.

Performance Cookies:  These cookies count visits and traffic sources to help measure and improve the performance of our website. Also known as analytics cookies, they can identify how much time a user has spent on a website, how many errors occurred, and what the bounce rates and loading speeds are. They do not collect Personal Information.

Targeting Cookies: These cookies may be set through our website or by our partners. They use pieces of data to target audience groups based on web browsing behavior. These cookies are used for marketing and advertising customizations to the user and allow companies to display relevant ads during the browsing experience if the user has expressed interest.

When you first connect to our website, you will be prompted to accept cookies. You can choose to accept, ignore, or decline the option. Please note that if you do not accept some cookies, you may not be able to interact with our website to its fullest extent.

12.    Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and/or for compliance with legal or regulatory requirements. We encourage you to review this policy regularly for any updates.

13.    Contact Us

Process Primer Consulting has a designated Privacy Officer, Alwin Kwan, who is responsible for overseeing Process Primer’s privacy practices and is responsible for compliance.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact Alwin Kwan via:

Phone: (403) 945-9950, or

"Building great processes begins with creating good habits."

Subscribe to learn how to:

  • build optimized processes and brilliant documentation
  • increase regulatory compliance and reduce business risk
  • optimize your process with simple tips

We will never use or share your personal information without your permission. To learn more about how we manage your personal information, please see our Privacy Policy.

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

You were successfully subscribed. Download your free copy of the process maturity assessment.