Documentation

Because you want brilliant documentation done right the first time.

Our documentation services are suitable if you have existing, disparate documents in various formats or styles and you need them compiled, proofread, obfuscated, and/or reformatted into uniform templates.

This service is also suitable if you need someone else to document procedural steps or work instructions and the knowledge exists in the brains of your experts.

Services include:
  • Create standardized, company-branded templates.
  • Compile existing formal or informal documents into organized, company-branded styles and formats.
  • Proofread documentation for spelling, grammar, and formatting.
  • Build procedural documentation.
  • Build training content and documentation.
  • Conduct annual document reviews.

    • Process Improvement

    Because you demand efficiency and consistent quality.

    Processes are responsible for delivery within your business operations. They should be lean, automated/digitized where appropriate, and accompanied by documentation to create ongoing value for you and your customer.

    Services include:

  • Create process maps and diagrams.
  • Review current-state and develop future-state processes.
  • Automate and digitize for efficiency and accuracy.
  • Identify problematic processes.
  • Reduce process waste and errors.
  • Identify Critical Quality and Critical Customer metrics to drive true process value.

    • All process improvement initiatives are led by a Senior Process Consultant
    (Lean Six Sigma Black Belt).

    Privacy Compliance

    Because you value your organization's reputation, the protection of personal information, and not having to pay hefty fines.

    Most organizations that collect and use personal information do not know that they are breaching Canadian Privacy Legislation until they receive a complaint. By then, the individuals have been harmed, the organization's reputation has been damaged, and the fines can be costly.

    Don't wait for a data privacy breach to invest in a proper privacy program.

    Services include:

  • Conducting organizational privacy assessments.
  • Conducting internal Privacy Impact Assessments (PIAs).
  • Developing internal privacy processes and best practices.
  • Developing privacy programs.
  • Fractional and project-based privacy consulting expertise when you need it.

    • All privacy compliance initiatives and programs are led by a Certified Information Privacy Professional (CIPP/C) in Canada.

    About

    Since 2018, Process Primer has been crafting exceptional business documentation — from process maps and operating procedures to playbooks, frameworks, policies, and technical guides.

    We provide expert consulting in business and technology process improvement, automation and digitization, and Canadian privacy compliance, helping organizations operate with clarity, consistency, and confidence.

    Our approach to process improvement is built on a simplified, business-friendly version of Lean Six Sigma. It equips teams of any size to use data and evidence to make informed decisions and drive measurable, meaningful improvements.

    We bring deep expertise in project management, IT service management best practices, and modern automation strategies that streamline workflows, reduce manual effort, and free your teams to focus on higher-value work. Whether it’s digitizing outdated processes or automating repetitive tasks, we help you operate faster, smarter, and more efficiently.

    Alwin Kwan
    Principal and Privacy Officer
    Your Friendly Neighbourhood Process Improvement and Canadian Privacy Consultant

    Alwin studied Data Telecommunications and Networking at the Northern Alberta Institute of Technology (NAIT), Sciences and Mathematics at the University of Alberta, as well as Business Administration and Management through the Southern Alberta Institute of Technology (SAIT). Alwin also has extensive backgrounds in deploying and leading IT Service Management best practices (ITIL), assessing Canadian privacy compliance gaps and developing privacy programs (CIPP/C), and identifying and solving business process problems using the Lean Six Sigma improvement methodology (Black Belt in Lean Six Sigma).

    Contact


    Process Primer Consulting Services Ltd.
    500 4th Avenue SW, Suite 2500
    Calgary, AB Canada T2P 2V6
    (403) 945-9950

    Free Resource Downloads

    Why build something from scratch when you can use a template to get you started?

    Join our mailing list (unsubsribe anytime) and get access to our FREE RESOURCE DOWNLOADS:

    Operations Manual Template
    Privacy Program Template
    Operational Process Maturity Assessment
    Operations Manual Checklist



    Process Primer Consulting Services Ltd.