{"id":1093,"date":"2023-03-08T18:14:00","date_gmt":"2023-03-09T01:14:00","guid":{"rendered":"https:\/\/processprimer.com\/?p=1093"},"modified":"2026-08-05T17:09:32","modified_gmt":"2026-08-05T23:09:32","slug":"how-a-great-onboarding-process-creates-long-term-business-success","status":"publish","type":"post","link":"https:\/\/processprimer.com\/blog\/how-a-great-onboarding-process-creates-long-term-business-success\/","title":{"rendered":"How A Great Onboarding Process Creates Long-Term Business Success"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/challenge-1.png\" alt=\"\" class=\"wp-image-4076\" style=\"width:132px;height:auto\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/challenge-1.png 512w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/challenge-1-300x300.png 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/challenge-1-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>We&#8217;ve all heard of, or experienced, horror stories when it comes to a new employee starting a new job. In many cases, it&#8217;s not long before that new employee is looking for another company to go work for.<\/p>\n\n\n\n<p>If you find your never-ending recruitment activities are filling up your time and making you feel like <em>Bill Murray in Groundhog Day<\/em>, perhaps a rock-solid onboarding process will help you break the loop of hiring and re-hiring for the same roles over and over again.<\/p>\n\n\n\n<p>It is also not a coincidence that companies who enjoy consistent product and service quality (i.e. Starbucks, Netflix, Zappos, Google, Salesforce, Pepsi, etc.) begin their new employee journey with an effective process known as onboarding.<\/p>\n\n\n\n<p>But, do you need to be a large company to build a great onboarding process? Not at all. Any size organization will benefit from a structured and consistent onboarding process and Raman Chohan of Talentera Inc., a Human Resources and Leadership Search and Recruitment firm, has this to share on why it&#8217;s so important:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019ve gone through a thorough process of searching, screening and selecting \u2013 which is time consuming we know \u2013 make the next step onboarding equally as important. It sets the stage for the employees life cycle within your company.<\/li>\n\n\n\n<li>Starting a new role with a company can be overwhelming for some \u2013 a structured process makes them feel welcome as they start a new routine, in a new environment, with new people and new tasks to accomplish \u2013 make it high touch and welcoming.<\/li>\n\n\n\n<li>Align the design of your onboarding process with your values and vision of the organization. Each value should be demonstrated within your design of the program and process.<\/li>\n\n\n\n<li>You retain talent longer when they start engaged. A study by strayboots.com found that 22% of new hires will begin looking for a new job within the first 6 weeks and about a third of new employees will start looking for their next role within the first 6 months of starting a new job if they haven\u2019t been onboarded effectively. Based on the stats above, we can all calculate the dollar value of each recruitment.&nbsp;&nbsp;Let\u2019s face it \u2013 we already know \u2013 recruitment is an expensive process ensure both you and the&nbsp;<\/li>\n\n\n\n<li>Better communication in the workplace&nbsp;<\/li>\n\n\n\n<li>Enhances productivity<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/productivity-1.png\" alt=\"\" class=\"wp-image-4084\" style=\"width:108px;height:auto\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/productivity-1.png 512w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/productivity-1-300x300.png 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/productivity-1-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>Here are some <a href=\"https:\/\/www.saplinghr.com\/10-employee-onboarding-statistics-you-must-know-in-2020\" target=\"_blank\" rel=\"noreferrer noopener\">shocking statistics from Process Street<\/a> that will make you think twice about further delaying the great onboarding process that you&#8217;ve had on your to-do list for a while:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>88% of organizations don&#8217;t onboard well.<\/li>\n\n\n\n<li>Great employee onboarding can improve employee retention by 82%.<\/li>\n\n\n\n<li>A negative onboarding experience results in new hires being 2X more likely to look for other opportunities.<\/li>\n<\/ul>\n\n\n\n<p>In another article I read on <a href=\"https:\/\/www.businessnewsdaily.com\/9936-consequences-poor-onboarding.html\">Business<\/a><a href=\"https:\/\/www.businessnewsdaily.com\"> News Daily<\/a>, it outlined how &#8220;poor onboarding is a major cause of employee turnover, which can <strong><span style=\"color:#cf2e2e\" class=\"tadv-color\">cost a company 100-300%<\/span><\/strong> of the employee&#8217;s salary in total.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color:#ff6900\" class=\"tadv-color\">Do you play football?<\/span><\/h2>\n\n\n\n<p>You&#8217;ve obviously heard of the sport and have a general idea about the game flow but you&#8217;re not that familiar with the roles or rules. Let&#8217;s say you&#8217;re asked to play the game (with the intent to win) but the coach assumes that, because you&#8217;ve obviously heard of the game of football, or because you&#8217;ve played a bit previously, he\/she does not need to give you specifics on how to play to be successful on their team. On top of that, there are no individual performance statistics, so you&#8217;re in the dark when it comes to how you&#8217;re performing throughout the season.<\/p>\n\n\n\n<p>Now let&#8217;s compare this to employment. You may or may not have had a job before but you&#8217;re generally aware of what it takes to hold a job and you have an idea of what actions could get you fired. But you don&#8217;t know your new company&#8217;s culture or values and the expectations may differ from manager to manager.<\/p>\n\n\n\n<p><strong><span style=\"color:#cf2e2e\" class=\"tadv-color\">Bad news, Forrest. Your annual performance review is shaping up to look like a box of chocolates &#8211; &#8220;you never know what you&#8217;re gonna get.&#8221;<\/span><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/chocolate-box-1.png\" alt=\"\" class=\"wp-image-4079\" style=\"width:78px;height:auto\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/chocolate-box-1.png 512w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/chocolate-box-1-300x300.png 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/chocolate-box-1-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>Unfortunately, this is the approach that many companies take when it comes to onboarding. Often, business leaders think that talent supply and  recruitment is responsible for creating gold star employees when it&#8217;s actually the coach&#8217;s job.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color:#ff6900\" class=\"tadv-color\">Delaying the creation of a great onboarding process can be costly. <\/span><\/h2>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<p>The results are poor employee performance, inconsistent quality in the delivery of a company&#8217;s product or service and added business continuity risk, not to mention turnover. According to <a href=\"https:\/\/www.businessnewsdaily.com\/9936-consequences-poor-onboarding.html\" target=\"_blank\" rel=\"noreferrer noopener\">Business News Daily<\/a>, &#8220;poor onboarding is a major cause of employee turnover, which can cost a company 100-300% of the employee\u2019s salary in total.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/meeting.png\" alt=\"\" class=\"wp-image-4081\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/meeting.png 512w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/meeting-300x300.png 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/meeting-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n\n<p>A great onboarding process solves this. Yes, it will take you time and money to build but, like any good investment, it will continue to pay you dividends for years to come.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color:#ff6900\" class=\"tadv-color\">Orientation is not onboarding.<\/span><\/h2>\n\n\n\n<p>Orientation vs. onboarding is nicely summarized at <a href=\"https:\/\/www.insperity.com\/blog\/employee-onboarding-vs-orientation-need\/\" target=\"_blank\" rel=\"noreferrer noopener\">Insperity.com<\/a>:<\/p>\n\n\n\n<p><em>For new hires, orientation is a&nbsp;<strong>one-time event<\/strong>&nbsp;welcoming them to your company.<\/em><\/p>\n\n\n\n<p><em>Onboarding is a&nbsp;<strong>series of events<\/strong>&nbsp;(including orientation) that helps them understand&nbsp;how to be successful&nbsp;in their day-to-day job and how their work contributes to the overall business.<\/em><\/p>\n\n\n\n<p>We recommend a balance between a focus on culture and expectations and process and how-to actually get the job done. Inevitably, some companies may end up focusing too much on one or the other &#8211; spending all their time on orientation and expecting the job skills to develop naturally, or spending their focus on the how-to processes and not spending enough time on culture and performance expectations.<\/p>\n\n\n\n<p>The full onboarding process includes orientation. The key differences are:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Onboarding begins before the employee&#8217;s first day of employment.<\/li>\n\n\n\n<li>Orientation focuses on new hire paperwork, facility tours, personnel introductions, company policies, hours of operation, employee benefits, company values and performance expectations.<\/li>\n\n\n\n<li>Orientation generally lasts several days to one week.<\/li>\n\n\n\n<li>Onboarding begins before the employee&#8217;s first day and often extends months into their employment.<\/li>\n\n\n\n<li>Onboarding focuses on truly integrating an employee within an organization and will include a technical skills or tools.<\/li>\n<\/ol>\n\n\n\n<p>Onboarding is the practice of introducing and establishing a foundation of success for an employee and occurs over a period of time (often lasting several weeks with timed follow-ups at 30, 60 and\/or 90 days). Orientation is a stage within the onboarding process cover<\/p>\n\n\n\n<p>Being an organizational leader myself for twenty years, I&#8217;ve observed, first-hand, what a poor onboarding process can create. It creates confusion, inconsistency and frustration for employees. It causes a delay in optimal performance for that employee and it inhibits their ability to succeed. <\/p>\n\n\n\n<p>It went on to say that it takes <strong><span style=\"color:#ff6900\" class=\"tadv-color\">eight months for an employee to reach their maximum productivity<\/span><\/strong> and that one-third of new employees are already searching for a new job before they even reach the 6-month mark of employment. The solution to shortening the time it takes to get a new employee to maximum productivity? A structured onboarding process.<\/p>\n\n\n\n<p>And, an onboarding process is not an orientation process, although a good onboarding process may include proper orientation. An onboarding is not focused on, &#8220;here&#8217;s the washroom, here&#8217;s where you store your food and this is our big boss&#8217; name.&#8221; A good onboarding process is focused on the training of how to do the job, what the intended outcomes are for the company and individual and team performance metrics. &#8220;This is how a top-performing employee does the job, these are the consistent quality outcomes and these are the measures of success.&#8221; SKILLS, KNOWLEDGE AND BEHAVIOURS.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/competence-1.png\" alt=\"\" class=\"wp-image-4087\" style=\"width:118px;height:auto\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/competence-1.png 512w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/competence-1-300x300.png 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/competence-1-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>I recall the waste that comes out of being part of an organization without a formal onboarding process and I&#8217;ve personally experienced it numerous times.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Each organization hopes you&#8217;ll &#8220;hit the ground running&#8221; and they are rooting for your success, however, there are very few tangible activities that they have taken to actually set you up for success. I didn&#8217;t know the processes or the objective performance expectations, I was left hoping I was learning from others who were high-performing in their own right and they were paying both my salary and other people&#8217;s (employees and contractors) salaries to help me learn the ropes.<\/p>\n\n\n\n<p>Let&#8217;s think about the waste there for a moment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>paying my salary for training (that&#8217;s expected)<\/li>\n\n\n\n<li>paying a peer&#8217;s salary to train me<\/li>\n\n\n\n<li>losing the peer&#8217;s productivity while they train me<\/li>\n\n\n\n<li>having no idea whether I am being trained to do something efficiently or not<\/li>\n<\/ul>\n\n\n\n<p>In another example, I recall how our team was drowning in complaints by upper management about all the outages and our inability to prevent them or resolve them quickly. I would estimate that our average employee tenure prior to this year was 7 or 8 years. This particular year? I would estimate it was 6 to 12 months. Sure, that was probably part of our woes. But, more critically, why was our team making the same mistakes over and over again, causing extended outages?<\/p>\n\n\n\n<p>A structured onboarding process can make a hugely impactful.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color:#ff6900\" class=\"tadv-color\">Tips to help you setup your onboarding program.<\/span><\/h2>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"925\" height=\"617\" src=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/motivational-checklist-cup.jpg\" alt=\"\" class=\"wp-image-4082\" style=\"width:512px;height:342px\" srcset=\"https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/motivational-checklist-cup.jpg 925w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/motivational-checklist-cup-300x200.jpg 300w, https:\/\/processprimer.com\/blog\/wp-content\/uploads\/2023\/03\/motivational-checklist-cup-768x512.jpg 768w\" sizes=\"auto, (max-width: 925px) 100vw, 925px\" \/><\/figure>\n<\/div>\n\n\n<p><span class=\"tadv-color\" style=\"color:#000000\">Raman Chohan of <a href=\"http:\/\/www.themetier.ca\" title=\"\">Metier<\/a>, a Recruitment and Human Resources firm, has these tips to offer on setting up a proper onboarding program:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep it simple and aligned to your culture and values.<\/li>\n\n\n\n<li>Start the first week easy with the essentials of what they need to know.<\/li>\n\n\n\n<li>Assign a buddy to your new team member &#8211; this will be someone who can answer job and culture related questions.<\/li>\n\n\n\n<li>Introduce them to work processes and resources for their role.<\/li>\n\n\n\n<li>Set achievable performance goals for the first three months.<\/li>\n\n\n\n<li>Be available to answer any questions.<\/li>\n\n\n\n<li>Align them to office processes, work processes and special projects as they progress throughout the year.<\/li>\n<\/ul>\n\n\n\n<p>Need more customized help in building the onboarding process of your dreams? Talentera Inc. and Process Primer will partner up to help you cover all bases. <a href=\"https:\/\/www.processprimer.com\/#contact\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us today!<\/a><\/p>\n\n\n\n<p>Also be sure to check out HR On Board for a free copy of <a href=\"https:\/\/hronboard.me\/blog\/employee-onboarding-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Ultimate Guide to Employee Onboarding<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<center>\n<div id=\"mc_embed_shell\">\n      <link href=\"\/\/cdn-images.mailchimp.com\/embedcode\/classic-061523.css\" rel=\"stylesheet\" type=\"text\/css\">\n  <style type=\"text\/css\">\n        #mc_embed_signup{background:#fff; false;clear:left; font:14px Helvetica,Arial,sans-serif; width: 1200px;}\n        \/* Add your own Mailchimp form style overrides in your site stylesheet or in this style block.\n           We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. *\/\n<\/style><style type=\"text\/css\">\n        #mc-embedded-subscribe-form input[type=checkbox]{display: inline; width: auto;margin-right: 10px;}\n#mergeRow-gdpr {margin-top: 20px;}\n#mergeRow-gdpr fieldset label {font-weight: normal;}\n#mc-embedded-subscribe-form .mc_fieldset{border:none;min-height: 0px;padding-bottom:0px;}\n<\/style>\n<div id=\"mc_embed_signup\">\n    <form action=\"https:\/\/processprimer.us19.list-manage.com\/subscribe\/post?u=038e832b4fa1270b3c70c58de&amp;id=d49dd67c2c&amp;v_id=5164&amp;f_id=004ba2e4f0\" method=\"post\" id=\"mc-embedded-subscribe-form\" name=\"mc-embedded-subscribe-form\" class=\"validate\" target=\"_blank\">\n        <div id=\"mc_embed_signup_scroll\"><h2>Subscribe<\/h2>\n            <div class=\"indicates-required\"><span class=\"asterisk\">*<\/span> indicates required<\/div>\n            <div class=\"mc-field-group\"><label for=\"mce-EMAIL\">Email Address <span class=\"asterisk\">*<\/span><\/label><input type=\"email\" name=\"EMAIL\" class=\"required email\" id=\"mce-EMAIL\" required=\"\" value=\"\"><\/div><div id=\"mergeRow-gdpr\" class=\"mergeRow gdpr-mergeRow content__gdprBlock mc-field-group\"><div class=\"content__gdpr\"><label>Consent<\/label><p>By checking the box below, you give Process Primer Consulting Services Ltd. consent to use the information you provide to contact you regarding process improvement tips, ideas, solutions, and services.<\/p><fieldset class=\"mc_fieldset gdprRequired mc-field-group\" name=\"interestgroup_field\"><label class=\"checkbox subfield\" for=\"gdpr74688\"><input type=\"checkbox\" id=\"gdpr_74688\" name=\"gdpr[74688]\" class=\"gdpr\" value=\"Y\"><span>I consent<\/span><\/label><\/fieldset><p>We will never use or share your personal information without your permission. 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);\n        if (foundProgram) {\n          return foundProgram;\n        }\n      }\n\n      if (defaultCountryCode) {\n        const foundProgram = smsProgramData.find(\n          (program) => program?.countryCode === defaultCountryCode,\n        );\n        if (foundProgram) {\n          return foundProgram;\n        }\n      }\n\n      return smsProgramData[0];\n    }\n\n    function updateSmsLegalText(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      const programs = window?.MC?.smsPhoneData?.programs;\n      if (!programs || !Array.isArray(programs)) {\n        return;\n      }\n      \n      const program = programs.find(program => program?.countryCode === countryCode);\n      if (!program || !program.requiredTemplate) {\n        return;\n      }\n    \n      \n      var smsConsentHtmlRenderingFixEnabled = true;\n      \n      const legalTextElement = document.querySelector('#legal-text-' + fieldName);\n      if (!legalTextElement) {\n        return;\n      }\n      \n      const divRegex = new RegExp('<\/?[div][^>]*>', 'gi');\n      const blockWrapperRegex = new RegExp('<\/?(?:div|p)[^>]*>', 'gi');\n      const fullAnchorRegex = new RegExp('<a.*?<\/a>', 'g');\n      const anchorRegex = new RegExp('<a href=\"(.*?)\" target=\"(.*?)\">(.*?)<\/a>');\n      \n      const template = smsConsentHtmlRenderingFixEnabled\n        ? program.requiredTemplate\n            .replace(\/<\\\/p>\\s*<p[^>]*>\/gi, ' ')\n            .replace(blockWrapperRegex, '')\n        : program.requiredTemplate.replace(divRegex, '');\n      \n      \n\n      legalTextElement.textContent = '';\n      const parts = template.split(\/(<a href=\".*?\" target=\".*?\">.*?<\\\/a>)\/g);\n      parts.forEach(function(part) {\n        if (!part) {\n          return;\n        }\n        const anchorMatch = part.match(\/<a href=\"(.*?)\" target=\"(.*?)\">(.*?)<\\\/a>\/);\n        if (anchorMatch) {\n          const linkElement = document.createElement('a');\n          linkElement.href = sanitizeUrl(anchorMatch[1]);\n          linkElement.target = sanitizeHtml(anchorMatch[2]);\n          linkElement.textContent = sanitizeHtml(anchorMatch[3]);\n          legalTextElement.appendChild(linkElement);\n        } else {\n          legalTextElement.appendChild(document.createTextNode(part));\n        }\n      });\n          \n    }\n\n    function generateDropdownOptions(smsProgramData) {\n      if (!smsProgramData || smsProgramData.length === 0) {\n        return '';\n      }\n\n      var programs = false\n        ? smsProgramData.filter(function(p, i, arr) {\n            return arr.findIndex(function(q) { return q.countryCode === p.countryCode; }) === i;\n          })\n        : smsProgramData;\n      \n      return programs.map(program => {\n        const flag = getCountryUnicodeFlag(program.countryCode);\n        const countryName = getCountryName(program.countryCode);\n        const callingCode = program.countryCallingCode || '';\n        \/\/ Sanitize all values to prevent XSS\n        const sanitizedCountryCode = sanitizeHtml(program.countryCode || '');\n        const sanitizedCountryName = sanitizeHtml(countryName || '');\n        const sanitizedCallingCode = sanitizeHtml(callingCode || '');\n        return '<option value=\"' + sanitizedCountryCode + '\">' + sanitizedCountryName + ' ' + sanitizedCallingCode + '<\/option>';\n      }).join('');\n    }\n\n    function getCountryName(countryCode) {\n      if (window.MC?.smsPhoneData?.smsProgramDataCountryNames && Array.isArray(window.MC.smsPhoneData.smsProgramDataCountryNames)) {\n        for (let i = 0; i < window.MC.smsPhoneData.smsProgramDataCountryNames.length; i++) {\n          if (window.MC.smsPhoneData.smsProgramDataCountryNames[i].code === countryCode) {\n            return window.MC.smsPhoneData.smsProgramDataCountryNames[i].name;\n          }\n        }\n      }\n      return countryCode;\n    }\n\n    function getDefaultPlaceholder(countryCode) {\n      if (!countryCode || typeof countryCode !== 'string') {\n        return '+1 000 000 0000'; \/\/ Default US placeholder\n      }\n      \n            var mockPlaceholders = [\n        {\n          countryCode: 'US',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the US country code +1 before the phone number',\n        },\n        {\n          countryCode: 'GB',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GB country code +44 before the phone number',\n        },\n        {\n          countryCode: 'CA',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the CA country code +1 before the phone number',\n        },\n        {\n          countryCode: 'AU',\n          placeholder: '+61 000 000 000',\n          helpText: 'Include the AU country code +61 before the phone number',\n        },\n        {\n          countryCode: 'DE',\n          placeholder: '+49 000 0000000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die DE-L\u00e4ndervorwahl +49 ein',\n        },\n        {\n          countryCode: 'FR',\n          placeholder: '+33 0 00 00 00 00',\n          helpText: 'Incluez le code pays FR +33 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'ES',\n          placeholder: '+34 000 000 000',\n          helpText: 'Incluya el c\u00f3digo de pa\u00eds ES +34 antes del n\u00famero de tel\u00e9fono',\n        },\n        {\n          countryCode: 'NL',\n          placeholder: '+31 0 00000000',\n          helpText: 'Voeg de NL-landcode +31 toe v\u00f3\u00f3r het telefoonnummer',\n        },\n        {\n          countryCode: 'BE',\n          placeholder: '+32 000 00 00 00',\n          helpText: 'Incluez le code pays BE +32 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'CH',\n          placeholder: '+41 00 000 00 00',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die CH-L\u00e4ndervorwahl +41 ein',\n        },\n        {\n          countryCode: 'AT',\n          placeholder: '+43 000 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die AT-L\u00e4ndervorwahl +43 ein',\n        },\n        {\n          countryCode: 'IE',\n          placeholder: '+353 00 000 0000',\n          helpText: 'Include the IE country code +353 before the phone number',\n        },\n        {\n          countryCode: 'IT',\n          placeholder: '+39 000 000 0000',\n          helpText: 'Includere il prefisso internazionale IT +39 prima del numero di telefono',\n        },\n        {\n          countryCode: 'NO',\n          placeholder: '+47 000 00 000',\n          helpText: 'Inkluder NO landskode +47 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'SE',\n          placeholder: '+46 00 000 00 00',\n          helpText: 'Inkludera SE landskod +46 f\u00f6re telefonnumret',\n        },\n        {\n          countryCode: 'DK',\n          placeholder: '+45 00 00 00 00',\n          helpText: 'Inkluder DK landekode +45 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'FI',\n          placeholder: '+358 00 000 0000',\n          helpText: 'Sis\u00e4llyt\u00e4 FI-maakoodi +358 ennen puhelinnumeroa',\n        },\n        {\n          countryCode: 'EE',\n          placeholder: '+372 0000 0000',\n          helpText: 'Lisage EE riigikood +372 telefoninumbri ette',\n        },\n        {\n          countryCode: 'PL',\n          placeholder: '+48 000 000 000',\n          helpText: 'Podaj numer kierunkowy PL +48 przed numerem telefonu',\n        },\n        {\n          countryCode: 'SK',\n          placeholder: '+421 000 000 000',\n          helpText: 'Pred telef\u00f3nne \u010d\u00edslo uve\u010fte k\u00f3d krajiny SK +421',\n        },\n        {\n          countryCode: 'LV',\n          placeholder: '+371 0000 0000',\n          helpText: 'Iek\u013caujiet LV valsts kodu +371 pirms t\u0101lru\u0146a numura',\n        },\n        {\n          countryCode: 'LT',\n          placeholder: '+370 0000 0000',\n          helpText: '\u012etraukite LT \u0161alies kod\u0105 +370 prie\u0161 telefono numer\u012f',\n        },\n        {\n          countryCode: 'GR',\n          placeholder: '+30 000 000 0000',\n          helpText: '\u03a3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03bb\u03ac\u03b2\u03b5\u03c4\u03b5 \u03c4\u03bf\u03bd \u03ba\u03c9\u03b4\u03b9\u03ba\u03cc \u03c7\u03ce\u03c1\u03b1\u03c2 GR +30 \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c4\u03b7\u03bb\u03b5\u03c6\u03ce\u03bd\u03bf\u03c5',\n        },\n        {\n          countryCode: 'PT',\n          placeholder: '+351 000 000 000',\n          helpText: 'Inclua o c\u00f3digo de pa\u00eds PT +351 antes do n\u00famero de telefone',\n        },\n        {\n          countryCode: 'HR',\n          placeholder: '+385 00 000 0000',\n          helpText: 'Uklju\u010dite HR pozivni broj dr\u017eave +385 prije telefonskog broja',\n        },\n        {\n          countryCode: 'SI',\n          placeholder: '+386 00 000 000',\n          helpText: 'Vklju\u010dite SI kodo dr\u017eave +386 pred telefonsko \u0161tevilko',\n        },\n        {\n          countryCode: 'IS',\n          placeholder: '+354 000 0000',\n          helpText: 'L\u00e1ttu IS landsn\u00famer +354 fylgja \u00e1 undan s\u00edman\u00famerinu',\n        },\n        {\n          countryCode: 'LU',\n          placeholder: '+352 000 000 000',\n          helpText: 'Incluez le code pays LU +352 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'MC',\n          placeholder: '+377 00 00 00 00',\n          helpText: 'Incluez le code pays MC +377 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'AD',\n          placeholder: '+376 000 000',\n          helpText: 'Incloeu el codi de pa\u00eds AD +376 abans del n\u00famero de tel\u00e8fon',\n        },\n        {\n          countryCode: 'JE',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the JE country code +44 before the phone number',\n        },\n        {\n          countryCode: 'IM',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the IM country code +44 before the phone number',\n        },\n        {\n          countryCode: 'GG',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GG country code +44 before the phone number',\n        },\n        {\n          countryCode: 'AL',\n          placeholder: '+355 00 000 0000',\n          helpText: 'P\u00ebrfshini kodin e vendit AL +355 para numrit t\u00eb telefonit',\n        },\n        {\n          countryCode: 'SM',\n          placeholder: '+378 0000 000000',\n          helpText: 'Includere il prefisso internazionale SM +378 prima del numero di telefono',\n        },\n        {\n          countryCode: 'FO',\n          placeholder: '+298 000000',\n          helpText: 'Inkluder FO landekode +298 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'MT',\n          placeholder: '+356 0000 0000',\n          helpText: 'Include the MT country code +356 before the phone number',\n        },\n        {\n          countryCode: 'LI',\n          placeholder: '+423 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die LI-L\u00e4ndervorwahl +423 ein',\n        },\n        {\n          countryCode: 'GI',\n          placeholder: '+350 000 00000',\n          helpText: 'Include the GI country code +350 before the phone number',\n        },\n        {\n          countryCode: 'MD',\n          placeholder: '+373 00 000 000',\n          helpText: 'Include\u021bi codul de \u021bar\u0103 MD +373 \u00eenaintea num\u0103rului de telefon',\n        },\n        {\n          countryCode: 'HU',\n          placeholder: '+36 00 000 0000',\n          helpText: 'A telefonsz\u00e1m el\u0151tt adja meg a HU orsz\u00e1gk\u00f3dot +36',\n        },\n        {\n          countryCode: 'NZ',\n          placeholder: '+64 00 000 0000',\n          helpText: 'Include the NZ country code +64 before the phone number',\n        },\n        {\n          countryCode: 'ME',\n          placeholder: '+382 00 000 000',\n          helpText: 'Uklju\u010dite ME pozivni broj dr\u017eave +382 prije telefonskog broja',\n        },\n      ];\n\n      const selectedPlaceholder = mockPlaceholders.find(function(item) {\n        return item &#038;&#038; item.countryCode === countryCode;\n      });\n      \n      return selectedPlaceholder ? selectedPlaceholder.placeholder : mockPlaceholders[0].placeholder;\n    }\n\n    function updatePlaceholder(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      const phoneInput = document.querySelector('#mce-' + fieldName);\n      if (!phoneInput) {\n        return;\n      }\n      \n      const placeholder = getDefaultPlaceholder(countryCode);\n      if (placeholder) {\n        phoneInput.placeholder = placeholder;\n      }\n    }\n\n    function updateCountryCodeInstruction(countryCode, fieldName) {\n      updatePlaceholder(countryCode, fieldName);\n      \n    }\n\n    function getDefaultHelpText(countryCode) {\n      var mockPlaceholders = [\n        {\n          countryCode: 'US',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the US country code +1 before the phone number',\n        },\n        {\n          countryCode: 'GB',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GB country code +44 before the phone number',\n        },\n        {\n          countryCode: 'CA',\n          placeholder: '+1 000 000 0000',\n          helpText: 'Include the CA country code +1 before the phone number',\n        },\n        {\n          countryCode: 'AU',\n          placeholder: '+61 000 000 000',\n          helpText: 'Include the AU country code +61 before the phone number',\n        },\n        {\n          countryCode: 'DE',\n          placeholder: '+49 000 0000000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die DE-L\u00e4ndervorwahl +49 ein',\n        },\n        {\n          countryCode: 'FR',\n          placeholder: '+33 0 00 00 00 00',\n          helpText: 'Incluez le code pays FR +33 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'ES',\n          placeholder: '+34 000 000 000',\n          helpText: 'Incluya el c\u00f3digo de pa\u00eds ES +34 antes del n\u00famero de tel\u00e9fono',\n        },\n        {\n          countryCode: 'NL',\n          placeholder: '+31 0 00000000',\n          helpText: 'Voeg de NL-landcode +31 toe v\u00f3\u00f3r het telefoonnummer',\n        },\n        {\n          countryCode: 'BE',\n          placeholder: '+32 000 00 00 00',\n          helpText: 'Incluez le code pays BE +32 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'CH',\n          placeholder: '+41 00 000 00 00',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die CH-L\u00e4ndervorwahl +41 ein',\n        },\n        {\n          countryCode: 'AT',\n          placeholder: '+43 000 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die AT-L\u00e4ndervorwahl +43 ein',\n        },\n        {\n          countryCode: 'IE',\n          placeholder: '+353 00 000 0000',\n          helpText: 'Include the IE country code +353 before the phone number',\n        },\n        {\n          countryCode: 'IT',\n          placeholder: '+39 000 000 0000',\n          helpText: 'Includere il prefisso internazionale IT +39 prima del numero di telefono',\n        },\n        {\n          countryCode: 'NO',\n          placeholder: '+47 000 00 000',\n          helpText: 'Inkluder NO landskode +47 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'SE',\n          placeholder: '+46 00 000 00 00',\n          helpText: 'Inkludera SE landskod +46 f\u00f6re telefonnumret',\n        },\n        {\n          countryCode: 'DK',\n          placeholder: '+45 00 00 00 00',\n          helpText: 'Inkluder DK landekode +45 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'FI',\n          placeholder: '+358 00 000 0000',\n          helpText: 'Sis\u00e4llyt\u00e4 FI-maakoodi +358 ennen puhelinnumeroa',\n        },\n        {\n          countryCode: 'EE',\n          placeholder: '+372 0000 0000',\n          helpText: 'Lisage EE riigikood +372 telefoninumbri ette',\n        },\n        {\n          countryCode: 'PL',\n          placeholder: '+48 000 000 000',\n          helpText: 'Podaj numer kierunkowy PL +48 przed numerem telefonu',\n        },\n        {\n          countryCode: 'SK',\n          placeholder: '+421 000 000 000',\n          helpText: 'Pred telef\u00f3nne \u010d\u00edslo uve\u010fte k\u00f3d krajiny SK +421',\n        },\n        {\n          countryCode: 'LV',\n          placeholder: '+371 0000 0000',\n          helpText: 'Iek\u013caujiet LV valsts kodu +371 pirms t\u0101lru\u0146a numura',\n        },\n        {\n          countryCode: 'LT',\n          placeholder: '+370 0000 0000',\n          helpText: '\u012etraukite LT \u0161alies kod\u0105 +370 prie\u0161 telefono numer\u012f',\n        },\n        {\n          countryCode: 'GR',\n          placeholder: '+30 000 000 0000',\n          helpText: '\u03a3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03bb\u03ac\u03b2\u03b5\u03c4\u03b5 \u03c4\u03bf\u03bd \u03ba\u03c9\u03b4\u03b9\u03ba\u03cc \u03c7\u03ce\u03c1\u03b1\u03c2 GR +30 \u03c0\u03c1\u03b9\u03bd \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc \u03c4\u03b7\u03bb\u03b5\u03c6\u03ce\u03bd\u03bf\u03c5',\n        },\n        {\n          countryCode: 'PT',\n          placeholder: '+351 000 000 000',\n          helpText: 'Inclua o c\u00f3digo de pa\u00eds PT +351 antes do n\u00famero de telefone',\n        },\n        {\n          countryCode: 'HR',\n          placeholder: '+385 00 000 0000',\n          helpText: 'Uklju\u010dite HR pozivni broj dr\u017eave +385 prije telefonskog broja',\n        },\n        {\n          countryCode: 'SI',\n          placeholder: '+386 00 000 000',\n          helpText: 'Vklju\u010dite SI kodo dr\u017eave +386 pred telefonsko \u0161tevilko',\n        },\n        {\n          countryCode: 'IS',\n          placeholder: '+354 000 0000',\n          helpText: 'L\u00e1ttu IS landsn\u00famer +354 fylgja \u00e1 undan s\u00edman\u00famerinu',\n        },\n        {\n          countryCode: 'LU',\n          placeholder: '+352 000 000 000',\n          helpText: 'Incluez le code pays LU +352 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'MC',\n          placeholder: '+377 00 00 00 00',\n          helpText: 'Incluez le code pays MC +377 avant le num\u00e9ro de t\u00e9l\u00e9phone',\n        },\n        {\n          countryCode: 'AD',\n          placeholder: '+376 000 000',\n          helpText: 'Incloeu el codi de pa\u00eds AD +376 abans del n\u00famero de tel\u00e8fon',\n        },\n        {\n          countryCode: 'JE',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the JE country code +44 before the phone number',\n        },\n        {\n          countryCode: 'IM',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the IM country code +44 before the phone number',\n        },\n        {\n          countryCode: 'GG',\n          placeholder: '+44 0000 000000',\n          helpText: 'Include the GG country code +44 before the phone number',\n        },\n        {\n          countryCode: 'AL',\n          placeholder: '+355 00 000 0000',\n          helpText: 'P\u00ebrfshini kodin e vendit AL +355 para numrit t\u00eb telefonit',\n        },\n        {\n          countryCode: 'SM',\n          placeholder: '+378 0000 000000',\n          helpText: 'Includere il prefisso internazionale SM +378 prima del numero di telefono',\n        },\n        {\n          countryCode: 'FO',\n          placeholder: '+298 000000',\n          helpText: 'Inkluder FO landekode +298 f\u00f8r telefonnummeret',\n        },\n        {\n          countryCode: 'MT',\n          placeholder: '+356 0000 0000',\n          helpText: 'Include the MT country code +356 before the phone number',\n        },\n        {\n          countryCode: 'LI',\n          placeholder: '+423 000 0000',\n          helpText: 'F\u00fcgen Sie vor der Telefonnummer die LI-L\u00e4ndervorwahl +423 ein',\n        },\n        {\n          countryCode: 'GI',\n          placeholder: '+350 000 00000',\n          helpText: 'Include the GI country code +350 before the phone number',\n        },\n        {\n          countryCode: 'MD',\n          placeholder: '+373 00 000 000',\n          helpText: 'Include\u021bi codul de \u021bar\u0103 MD +373 \u00eenaintea num\u0103rului de telefon',\n        },\n        {\n          countryCode: 'HU',\n          placeholder: '+36 00 000 0000',\n          helpText: 'A telefonsz\u00e1m el\u0151tt adja meg a HU orsz\u00e1gk\u00f3dot +36',\n        },\n        {\n          countryCode: 'NZ',\n          placeholder: '+64 00 000 0000',\n          helpText: 'Include the NZ country code +64 before the phone number',\n        },\n        {\n          countryCode: 'ME',\n          placeholder: '+382 00 000 000',\n          helpText: 'Uklju\u010dite ME pozivni broj dr\u017eave +382 prije telefonskog broja',\n        },\n      ];\n      \n      if (!countryCode || typeof countryCode !== 'string') {\n        return mockPlaceholders[0].helpText;\n      }\n      \n      const selectedHelpText = mockPlaceholders.find(function(item) {\n          return item &#038;&#038; item.countryCode === countryCode;\n        });\n        \n        return selectedHelpText ? selectedHelpText.helpText : mockPlaceholders[0].helpText;\n    }\n\n    function setDefaultHelpText(countryCode) {\n      const helpTextSpan = document.querySelector('#help-text');\n      if (!helpTextSpan) {\n        return;\n      }\n\n        \n    }\n\n    function updateHelpTextCountryCode(countryCode, fieldName) {\n      if (!countryCode || !fieldName) {\n        return;\n      }\n      \n      setDefaultHelpText(countryCode);\n    }\n\n    function initializeSmsPhoneDropdown(fieldName) {\n      if (!fieldName || typeof fieldName !== 'string') {\n        return;\n      }\n      \n      const dropdown = document.querySelector('#country-select-' + fieldName);\n      const displayFlag = document.querySelector('#flag-display-' + fieldName);\n      \n      if (!dropdown || !displayFlag) {\n        return;\n      }\n\n      const smsPhoneData = window.MC?.smsPhoneData;\n      if (smsPhoneData &#038;&#038; smsPhoneData.programs &#038;&#038; Array.isArray(smsPhoneData.programs)) {\n        dropdown.innerHTML = generateDropdownOptions(smsPhoneData.programs);\n      }\n\n      const defaultProgram = getDefaultCountryProgram(smsPhoneData?.defaultCountryCode, smsPhoneData?.programs);\n      if (defaultProgram &#038;&#038; defaultProgram.countryCode) {\n        dropdown.value = defaultProgram.countryCode;\n        \n        const flagSpan = displayFlag?.querySelector('#flag-emoji-' + fieldName);\n        if (flagSpan) {\n          flagSpan.textContent = getCountryUnicodeFlag(defaultProgram.countryCode);\n          flagSpan.setAttribute('aria-label', sanitizeHtml(defaultProgram.countryCode) + ' flag');\n        }\n        \n        updateSmsLegalText(defaultProgram.countryCode, fieldName);\n        updatePlaceholder(defaultProgram.countryCode, fieldName);\n        updateCountryCodeInstruction(defaultProgram.countryCode, fieldName);\n      }\n\n     \n      var smsNotRequiredRemoveCountryCodeEnabled = true;\n      var smsField = Object.values({\"EMAIL\":{\"name\":\"EMAIL\",\"label\":\"Email Address\",\"helper_text\":\"\",\"type\":\"email\",\"required\":true,\"audience_field_name\":\"Email Address\",\"merge_id\":0,\"help_text_enabled\":false,\"enabled\":true,\"order\":0,\"field_type\":\"merge\"},\"FNAME\":{\"name\":\"FNAME\",\"label\":\"First Name\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"First Name\",\"merge_id\":1,\"help_text_enabled\":false,\"enabled\":false,\"order\":null,\"field_type\":\"merge\"},\"LNAME\":{\"name\":\"LNAME\",\"label\":\"Last Name\",\"helper_text\":\"\",\"type\":\"text\",\"required\":false,\"audience_field_name\":\"Last Name\",\"merge_id\":2,\"help_text_enabled\":false,\"enabled\":false,\"order\":null,\"field_type\":\"merge\"},\"ADDRESS\":{\"name\":\"ADDRESS\",\"label\":\"Address\",\"helper_text\":\"\",\"type\":\"address\",\"required\":false,\"audience_field_name\":\"Address\",\"enabled\":false,\"order\":null,\"field_type\":\"merge\",\"merge_id\":3,\"countries\":{\"2\":\"Albania\",\"3\":\"Algeria\",\"4\":\"Andorra\",\"5\":\"Angola\",\"6\":\"Argentina\",\"7\":\"Armenia\",\"8\":\"Australia\",\"9\":\"Austria\",\"10\":\"Azerbaijan\",\"11\":\"Bahamas\",\"12\":\"Bahrain\",\"13\":\"Bangladesh\",\"14\":\"Barbados\",\"15\":\"Belarus\",\"16\":\"Belgium\",\"17\":\"Belize\",\"18\":\"Benin\",\"19\":\"Bermuda\",\"20\":\"Bhutan\",\"21\":\"Bolivia\",\"22\":\"Bosnia and Herzegovina\",\"23\":\"Botswana\",\"24\":\"Brazil\",\"25\":\"Bulgaria\",\"26\":\"Burkina Faso\",\"27\":\"Burundi\",\"28\":\"Cambodia\",\"29\":\"Cameroon\",\"30\":\"Canada\",\"31\":\"Cape Verde\",\"32\":\"Cayman Islands\",\"33\":\"Central African 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Need more information? Leave a comment or <strong><a href=\"https:\/\/processprimer.com\/contact\">contact us<\/a><\/strong> and we'll be happy to respond!<\/p>\n\n\n\n<p><span style=\"color:#0693e3\" class=\"tadv-color\">Comprehend.<\/span> <span style=\"color:#cf2e2e\" class=\"tadv-color\">Reimagine.<\/span> <span style=\"color:#c9b669\" class=\"tadv-color\">Outperform.<\/span><br><br>Alwin Kwan<br>Your Friendly Neighbourhood Process Consultant<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve all heard of, or experienced, horror stories when it comes to a new employee starting a new job. In many cases, it&#8217;s not long before that new employee is looking for another company to go work for. If you&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1836,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,5],"tags":[],"class_list":["post-1093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-process-improvement","category-tips"],"_links":{"self":[{"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/posts\/1093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/comments?post=1093"}],"version-history":[{"count":8,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/posts\/1093\/revisions"}],"predecessor-version":[{"id":4300,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/posts\/1093\/revisions\/4300"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/media\/1836"}],"wp:attachment":[{"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/media?parent=1093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/categories?post=1093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/processprimer.com\/blog\/wp-json\/wp\/v2\/tags?post=1093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}