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Why do you care about process?<\/strong><\/p>\n\n\n\n Standardize and optimize your operations for optimal quality and efficiency. Increase profit and reduce waste. Reward and promote employees for the activities that create sustainability and innovation. Create love and kudos from your customers. Sounds simple enough, right?<\/p>\n\n\n The goal is to be able to achieve repeatable operational outcomes while continually measuring and improving on the results<\/mark>. It can be used to achieve progress, such as to improve manufacturing and production, consistently recruit skilled talent, engage employees, deliver an exceptional customer experience, perform accounting tasks with efficiency or run IT operational response with precision and predictability.\u0010 Why are processes like habits?<\/strong><\/p>\n\n\n\n Human beings create habits and efficiency ensues. If we had to actively think about every step of every action of everyday life, our brains would overload and shut down. <\/p>\n\n\n\n It describes how the “basal ganglia” part of the brain is responsible for storing habits and routines so you can save up decision-making energy for when it’s really needed. That’s why we don’t have to spend a lot of energy each day actively deciding how to brush our teeth, tie our shoes or drive to work. Our stored routines put those activities on autopilot, so our brain cells are freed up for more important decisions.<\/p>\n\n\n We create habits as individuals and those habits create results for us<\/mark>. Often times, some good habits actually kick-start other good habits. These habits are known as “keystone habits.” Take, for example, an individual who decides to exercise regularly. Their initial goal may have been to create a habit of exercise to lose weight or become more fit. What tends to happen is that individual begins to develop secondary “good” habits such as eating more nutritious foods, sleeping earlier, waking up earlier, smoking less (if they are a smoker) and even drinking less alcohol.<\/p>\n\n\n\n Now let’s look at this on a larger scale<\/mark>. When an organization commits to a process improvement journey and is able to identify some of the organization’s keystone habits, what happens when good habits are created in the organization?<\/p>\n\n\n\n Processes in an organization are nothing more than habits in a larger system<\/mark> and they offer tremendous advantages.<\/p>\n\n\n How do operational processes help an organization?<\/strong><\/p>\n\n\n\n Take structured onboarding, as an example. It’s a well-thought-out process of training and acclimatizing new workers to the organization.<\/p>\n\n\n\n![\"\"](\"https:\/\/processprimer.comblog\/wp-content\/uploads\/2023\/05\/profit-150x150.png\" "\\"<a")
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<\/p>\n<\/div>\n\n\n\nI recently read the book “The Power of Habit<\/em>” and loved it.<\/h2>\n\n\n\n
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